Kasumigaseki REIT Advisors Co., Ltd. (the “Company”) has adopted the “Principles for Customer-Oriented Business Conduct” published by the Financial Services Agency of Japan and hereby establishes the following Policy on Customer-Oriented Business Operations (the “Policy”).

1. Formulation and Publication of the Policy on Customer-Oriented Business Operations

As a financial instruments business operator, the Company shall formulate and publicly disclose this Policy in order to realize customer-oriented business operations. The Company shall also periodically disclose the status of initiatives related to this Policy and review the Policy as necessary to achieve better business operations.

2. Pursuit of the Best Interests of Customers

As the asset management company of Kasumigaseki Hotel REIT Investment Corporation. (the “Investment Corporation”), the Company shall conduct its business faithfully and fairly toward its customers. In addition, the Company shall pursue the best interests of its customers by leveraging the advanced expertise and professional ethics cultivated by the Kasumigaseki Capital Group.

3. Appropriate Management of Conflicts of Interest

To ensure the effectiveness of its conflict-of-interest management framework, the Company shall accurately identify potential conflicts of interest with interested parties. When conducting transactions between interested parties and the Investment Corporation, the Company shall comply with applicable laws, regulations, and internal rules.

4. Clarification of Fees and Other Charges

The Company shall strive to provide appropriate and sufficient information regarding compensation and various fees borne by the Investment Corporation.

5. Provision of Important Information in an Understandable Manner

In addition to disclosures required by laws and regulations, the Company shall strive to provide information that is considered useful for customers’ investment decisions in a clear and courteous manner.

6. Provision of Services Appropriate for Customers

The Company shall strive to understand the needs of its customers and conduct asset management with those needs in mind. The Company shall also endeavor to engage in investor relations (IR) activities so that customers can easily understand the status of asset management.

7. Appropriate Incentive Frameworks for Employees

To promote compliance with laws and regulations—including actions aimed at pursuing the best interests of customers, fair treatment of customers, and appropriate management of conflicts of interest—the Company shall strive to establish training programs that enhance employees’ skills and compliance awareness, support the acquisition and maintenance of qualifications, and maintain other appropriate incentive frameworks and governance structures.

Established on May 14, 2026.